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More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job SummaryThis position is responsible for assisting Residential Solutions customers by phone with technical questions, program concerns & claims and the creation of service requests for our ~25 products & services. Responsibilities include dispatching of work orders to our external contractor network of ~125 service companies in four jurisdictions. Other responsibilities include but are not limited to assisting contractors & technicians, utility service delivery teams and Field Coordinators by phone with customer program issues & resolving claims.
Responsibilities
Assist Residential Solutions department customers by phone with questions, claims and concerns
Dispatching of service requests & work orders to external Contractors.
Reconciling and processing vendor incentives.
Reconciling and processing customer rebates.
Preparing reports to update program participation and ensure compliance.
Coordinating inspections to ensure compliance with 10% mandate.
Managing basic Accounts Payable submission and completing end of month reconciliation.
Working with vendors to ensure appropriate paperwork and supporting documents received.
Responding to rebate status inquiries from internal and external sources.
Responding to general questions from internal and external sources.
Handling general administrative duties as assigned.
Participating in special projects as assigned.
Basic/Required Qualifications
High School/GED
3 years minimum related experience
Desired Qualifications
Bilingual (Spanish) preferred
Field trade/technical experience in the residential repair of electrical, HVAC, plumbing or smart home technology
Understanding of residential infrastructure like; electrical wiring, water heaters and heating & cooling systems.
Excellent verbal communication skills and ability to resolve customer escalations
Computer and keyboarding skills
Working Conditions
Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.
Travel RequirementsNot required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration DateFriday, May 3, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Civil Engineering, Industrial Machinery Manufacturing, and Utilities
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