The map below depicts the most recent cities in the United States where Duke Energy users have reported problems and outages. If you are experiencing problems with Duke Energy, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Duke Energy users affected:
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Duke Energy, headquartered in Charlotte, North Carolina, is an electric power holding company in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Charlotte, NC | 57 |
| Orlando, FL | 13 |
| Cincinnati, OH | 10 |
| Indianapolis, IN | 10 |
| Tampa, FL | 10 |
| Chicago, IL | 9 |
| Dayton, OH | 8 |
| Columbus, OH | 7 |
| Raleigh, NC | 6 |
| Nashville, TN | 5 |
| Louisville, KY | 5 |
| Greensboro, NC | 4 |
| Dallas, TX | 4 |
| Brooklyn, NY | 4 |
| New York City, NY | 3 |
| Ashburn, VA | 3 |
| Columbus, IN | 3 |
| Pflugerville, TX | 3 |
| Palm Harbor, FL | 3 |
| Oak Park, MI | 2 |
| Winston-Salem, NC | 2 |
| Los Angeles, CA | 2 |
| Rock Hill, SC | 2 |
| Salisbury, NC | 2 |
| Spartanburg, SC | 2 |
| Columbia, SC | 2 |
| Concord, NC | 2 |
| Clearwater, FL | 2 |
| Atlanta, GA | 2 |
| Xenia, OH | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Duke Energy Issues Reports
Latest outage, problems and issue reports in social media:
WriterWebDesigner (@WriterWebDesig1) reported @FWinnings @DukeEnergy They definitely aren't doing customer service here.
- RoboBroncFootballRoan🤖🏈🌸🐠🌊🏝 (@CowboyRoanyPony) reported
@DukeEnergy power outage again!DukeEnergy already killed off our micro & dishwasher with hundreds of surges n Aug&Sept.this outage 3 hard surges & then power out. chicken in the oven that will spoil. Duke says they have no record of surges so no reimbursem*nt. Here’s your record
- Kevin Knight (@ATastyBLT) reported
@DukeEnergy @youtoo1889 Crews are ready to respond. And take multiple days not caring to restore power in a timely manner for how much our customers pay us each month. Could have just led with that.
- Jstinfps (@jweav82) reported
@NC_Governor Funny I live right off of a main highway & I haven’t seen one @NCDOT vehicle spraying or laying anything.The electrical grid in my county is so old & outdated a fart knocks our power out. @DukeEnergy lineman have told me numerous times that the use of old refurbished equipment is
- YouSayWhat? (@StillOutOfHere) reported
@DukeEnergy WHAT?Oct 18 to Nov 09Basic Customer Charge $10.73Energy Charge 277.000 kWh @ $0.10271000 28.45Nov 10 to Dec 09 Basic Customer Charge $14.00Energy Charge 177.000 kWh @ $0.34457627 60.99An increase of $0.24186627 in one month?Did the sun increase your costs?
- Debra LeJeune (@lejeune_debra) reported
@DukeEnergy outage In Redington Shores? How long?
- Baby Billy Kreutzmann (@synthphunk) reported
Hey @CLTgov and @DukeEnergy let’s bury the power lines in our city. No more storm-caused power outages and it looks way better too @CLTdevelopment
- Jim Benedict (@TarHeelCPA) reported
We started getting bills for our builder’s other projects. When my wife called @DukeEnergy in June 2021 they explained they had a new system causing problems. The service person also gave us advice not to transfer the bill until we closed our mortgage.
- Virtuhall (@Virtuhall) reported
@anamarylee @DukeEnergy I second this. I can’t wait to hear your excuse on why you are singling out your solar panel customers. We are the one that have helped out the grid from the beginning. All I see is this being a concern for your bottom line and nothing for the environment or your customers.
- Chris Gilland (@blessed_sparrow) reported
I get the feeling that tomorrow is not going to be fun, considering the ice storm coming through our area. let's hope and pray for no power outages. #Lancaster #SouthCarolina #DukeEnergy
- Juan (@jpizarro05) reported
@Amoridere @DukeEnergy ****, this sucks
- fd winnings (@FWinnings) reported
@WriterWebDesig1 @DukeEnergy Their Instagram does customer service too? Nice.
- Camille del Grene (@StormoftheSouth) reported
Consider this a rhetorical question if you wish, but how are people with power outtages for several days supposed to read emails or look at online power outtage maps??? #DukeEnergy #WinterStormIzzy #SaturdayThoughts (Asking for a friend)
- WriterWebDesigner (@WriterWebDesig1) reported
@DukeEnergy Hey. Customer here. When I sent my text to get outage alerts, I got nothing. When I click on manage alerts, it goes to a 404 page. What's going on with you guys?
- Joseph M. (@UCF_RosenKnight) reported
@DukeEnergy Hi @DukeEnergy thanks for the reply but not quite sure how you could help unless you plan on removing your connection fees. But DM sent.
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